Terms of Service

Effective Date: 28/07/2025
Last Updated: 07/08/2025

Welcome to PraniMart. By accessing, browsing, or purchasing from our website (www.pranimart.com) or through any other channel operated by us, you agree to comply with and be bound by the following Terms of Service. Please read them carefully before using our services.

1. General Information
  1. PraniMart (“we,” “us,” or “our”) is a brand specializing in pet-related products, including but not limited to pet food, beds, costumes, carriers, and toys.
  2. These Terms of Service apply to all users of our platform, including browsers, vendors, customers, merchants, and contributors of content.
  3. By using our services, you confirm that you are at least 18 years old or have parental/guardian consent to enter into this agreement.
2. Use of Our Services
  1. You agree to use PraniMart only for lawful purposes and in a manner that does not infringe upon the rights of others or restrict their use of the website.
  2. You may not:
    • Use our site to distribute harmful, illegal, or malicious content.
    • Attempt to interfere with the website’s functionality or security.
    • Reproduce, duplicate, copy, sell, or exploit any portion of our services without written permission.
3. Products & Pricing
  1. We strive to display product descriptions, images, and pricing accurately. However, errors may occur. We reserve the right to correct inaccuracies at any time without prior notice.
  2. Prices are subject to change without notice.
  3. All products are subject to availability. We may discontinue products or limit quantities at our discretion.
4. Orders & Payments
  1. All orders placed through PraniMart are subject to acceptance and availability.
  2. We accept payments via Credit/Debit Cards, UPI, Net Banking, Wallets, etc.
  3. You agree to provide accurate billing and shipping information. Providing false information may result in order cancellation.
5. Shipping & Delivery
  1. Shipping timelines are estimates and may vary depending on location and external factors beyond our control.
  2. Risk of loss passes to the customer upon delivery of the order to the address provided.
  3. We are not liable for delays caused by courier services, natural disasters, or unforeseen events.
6. Returns, Refunds & Cancellations
  1. Our Refund & Cancellation Policy governs all returns, exchanges, and cancellations. Please review refund policy.
  2. Refunds will be processed only after inspection and approval of returned goods.
8. User Accounts
  1. You may be required to create an account to make purchases. You are responsible for maintaining the confidentiality of your login credentials.
  2. You must notify us immediately if you suspect unauthorized use of your account.
  3. We reserve the right to suspend or terminate accounts that violate our Terms of Service.
9. Intellectual Property
  1. All content on PraniMart, including text, graphics, logos, images, videos, and product designs, is owned by or licensed to us and protected by intellectual property laws.
  2. You may not reproduce, distribute, or create derivative works from our content without prior written consent.
10. Limitation of Liability
  1. PraniMart is not liable for any direct, indirect, incidental, or consequential damages resulting from the use of our products or services.
  2. Our liability in any circumstance is limited to the amount paid for the product(s) purchased.
11. Indemnification

You agree to indemnify and hold harmless PraniMart, its affiliates, and employees from any claims, damages, or expenses arising out of your violation of these Terms or misuse of our services.

12. Third-Party Links
  1. Our website may contain links to third-party sites. We are not responsible for their content, policies, or practices.
  2. Any interaction with third-party websites is at your own risk.
13. Governing Law & Jurisdiction
  1. These Terms of Service are governed by the laws of India.
  2. Any disputes shall be subject to the exclusive jurisdiction of the courts in West Bengal, India.
14. Changes to Terms

We reserve the right to update or modify these Terms at any time. Changes will be posted on this page with an updated “Last Updated” date. Continued use of our services after changes constitutes acceptance of the revised Terms.

15. Contact Us

For any questions about these Terms, you can reach us at: